Archive - Cxperts Africa

Journey of a Customer Success Representative

A look into the career growth of a support executive

Nov 30, 2023 •

October 2023

Journey of a Customer Success Representative

A day in the life of an Inbound Agent/Account Manager

Oct 20, 2023 •

August 2023

Journey of a Customer Success Rep

A look into the diversified career growth of a mathematician

Aug 28, 2023 •

July 2023

Journey of a Customer Success Representative

A look into the career path of a micro-biologist turned customer success manager

Jul 3, 2023 •

May 2023

Journey of a Customer Success Representative

A ride into the career path of an intern turned team-lead

May 8, 2023 •

October 2022

How Well Do You Know Your Customers?

As a Customer Success executive when asked "Do you know your customer(s)?" The fastest answer would be " Yes" but do you really know your customers…

Oct 28, 2022 •

September 2022

Why is Customer Success Important to Businesses?

I do not mean to sound poetic but there is something about customer success that when a brand is able to hack it, they become pacesetters in their…

Sep 30, 2022 •

Courses on Customer Success

If I had a dollar for every time someone asked me for customer success-related courses, I’ll probably be on a yacht in Dubai...

Sep 19, 2022 •

Crisis Communication

Have you ever been in a situation where it seems like, everything that could possibly go wrong has gone wrong and some extra? Thanks for reading Cxperts…

Sep 16, 2022 •

Customer Success and Business Success: The Ties That Binds

Thanks for reading Cxperts Africa!

Sep 2, 2022 •

August 2022

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