Courses on Customer Success

If I had a dollar for every time someone asked me for customer success-related courses, I’ll probably be on a yacht in Dubai...

In no particular order, here are a few courses to help in your journey:

• Power of Customer Support Department

I) Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director

II) Employees will learn how they become the Voice of the Customer for the Organization

III) Organization will learn about the Mission & Vision of the Customer Support Department

Course link: https://www.udemy.com/course/power-of-customer-support-deparment/

• Best Practices in Customer Support

This course covers everything you need to know about best practices, which will make your customer support practice a success.

These practices can be followed by a customer support representative from any startup or enterprise.

Course link: https://www.udemy.com/course/best-practices-in-customer-support/

• Customer Service Fundamentals (Financial aid available)

This course focuses on the following and a lot more:

• Communication Skills; the importance of clear, concise communication and listening.

• Appropriate empathetic behavior such as patience, curiosity, and willingness to help.

• Problem-solving; to research an issue and help determine an appropriate resolution.

• Process adherence to ensure the proper flow and Service Level Agreements are met.

Course link: https://www.coursera.org/learn/customer-service-fundamentals

• Customer Experience: Journey Mapping

In this course, you will learn how to map the journey for and with your customers.

Some of the best ways to create a journey map that reflects the reality of your customer experience.

You’ll also receive tips to help you create a map and the best ways to use it in your customer-first structure.

Course link: https://www.linkedin.com/learning/customer-experience-journey-mapping?trk=tracker-hub_flagship_learning

• Customer Success Management Fundamentals

This course will help you get up to speed with the fundamentals of Customer Success Management. It addresses what Customer Success Management is, and why it's important. It also addresses the types of situations CSM applies to; and how it can help increase a company’s sales revenues and profitability.

Course link: https://www.linkedin.com/learning/customer-success-management-fundamentals?trk=tracker-hub_flagship_learning

• Avoiding common pitfalls in Customer Success Management

This course focuses exclusively on what can go wrong during even the most well-intentioned customer success engagement. It not only discloses what the most common problems, mistakes, and barriers to success are but also provides practical, step-by-step guidance on what the CSM can do to overcome each one.

Course link: https://www.linkedin.com/learning/avoiding-common-pitfalls-in-customer-success-management?trk=tracker-hub_flagship_learning

• Business fundamentals for Customer Success Managers

This course can help Customer Success Managers quickly get up to speed by providing a primer on the fundamentals of business management. Learn about the connections between customer success and business awareness, the reasons why businesses exist, how businesses create value, and how expenditures and profits are calculated.

Course link: https://www.linkedin.com/learning/business-fundamentals-for-customer-success-managers?trk=tracker-hub_flagship_learning

• Building Loyal Customers from scratch

This course arms business owners with strategies that help them gain loyal customers without repeatedly spending money on ads.

Course link: https://www.udemy.com/course/building-loyal-customers-from-scratch/

• Challenges in Customer Service

Challenge of intangibility in the service industry is one of the hardest things to overcome.

With competition increasing, good customer service has become core to a company’s success. But delivering quality products alongside outstanding customer service is a big challenge.

This course helps you get it right with your support team and how to come up with flexible solutions, adapting to the particular demands of the situation.

Course link: https://www.udemy.com/course/challenges-in-customers-service/

Cheers,

Kiki