Career Pathways in Customer Success

Have you ever wondered what lies ahead in your career as a customer success representative? 

Career growth is highly desired and it is only natural to know what promotions you can get and what the pinnacle of your career is. For most careers, there are entry-level positions, intermediate, senior management level, and even consultancy positions. 

Here is a general overview of the career pathway and trajectory in customer success albeit different across companies depending on organizational structure.

Entry Level Positions

Just like in any other career, it is necessary to gain an understanding of the basic requirements to get started. This is also known as beginner level but I prefer the sound of entry-level and they include but are not limited to;

• Customer Success Associate

• Customer Success Specialist

• Customer Success Representative

In these positions, there is a lot of learning, some mistakes will be made but most definitely you will learn how best to perform your assigned duties on the Job.

Technical Positions

There is an increasing need for technical expertise in the customer success ecosystem. An example of this position is;

• Customer Success Engineer

A customer success engineer has become more relevant with the rise of digital solutions in customer service.

Mid-Management Positions

In these positions, you are responsible for the performance of your team. Examples of these roles are;

• Deputy Team Lead

• Team Lead

Senior Management Positions

• Customer Success Manager

• Senior Customer Success Manager

The senior-level management roles are given to those with the qualifications that meet the demands of the customer success team. They are to ensure the optimal functioning of the team and by extension ensures the success of the business.

Top Management Position

Here are some positions at the top management level in customer success;

• Director of Customer Success

• VP of Customer Success

• Chief Customer Success

These roles build a functional customer success team but at this stage in the career, they are more responsible for maximizing the success of the business.

Consulting

Here we have people that work in the capacity of a consultant and they assist organizations in building and enhancing their customer success.

• Customer Advocacy

• Customer Success Consultant

It is important to know the skill level as well as the expert level you need to achieve to get to your desired position.

Now that you know of the great possibilities In the customer success career where do you want to see yourself in the next couple of years?

Cheers,

Kiki